Terms and Conditions.
1. All Geneva St Gervais Transfers are booked on a private basis.
2. It is the responsibility of the client to ensure that all flight details and arrival/departure times given are correct. We accept no responsibility for incorrect information given that results in a flight being missed or the driver failing to be at the airport to pick up the client(s).
3. Confirmation of the flight details, arrival/collection times given are detailed on the final e-mail confirming the booking. If the client changes the details at a later stage it may invalidate the transfer booking and in this case no refund will be offered.
4. Please ensure that you issue us with the correct and full destination or pick-up address with your booking. However just in case of any difficulty's please ensure you are carrying location and contact details for your chalet, apartment or hotel.
5. Your driver will be waiting in the arrivals area on the Swiss side of the Geneva airport, holding a sign with 'AFC' on it.
6. If your flight is delayed please call French mobile number +33 610 63 45 58 and give the new times if available. We will try and meet all delayed flights. However, flights that are delayed for more than one hour may have the transfer referred to a different pick-up driver resulting in collection delays.
7. Transport operations, by their nature, are subject to numerous external and unpredictable factors that can affect services. It is important that you carry our contact details with you when travelling and inform us of any delays, changes to travel arrangements or any other issues.
We would like to have your mobile number so that we can contact you should it be necessary.
8. All special baggage requirements must be indicated at the time of booking.
9. Payment is required for the transfer at the time of booking and can be made by bank transfer, Visa or MasterCard. A deposit/part payment can be made for advanced bookings, however full payment is required before transfer. A receipt detailing the booking will be issued via e-mail.
10. Please note that card payments will be taken from the 'Alpine Flying Centre' our parent company.
11. Ideally Visa or MasterCard payments are made over the telephone eliminating the risk of Credit Card fraud when made via e-mail.
12. All payments are non-refundable except in circumstances where Geneva St GervaisTransfers due to causes beyond its control, cancels, or agrees to cancel the booking with the client.
13. The customer is strongly recommended to have holiday insurance. In the case of transfer delays occur causing missed flights and other such costly events. Geneva St Gervais Transfers will not be held liable for the cost of any of this. We will however provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost.
For any other details please contact us directly: Dennis or Gillian ..
Office: +33450545963
Mobile: +33 610634558
e-mail: Email us here ..